Arizona Financial Theatre Rules

To ensure the safety and security of event patrons and performers, there are several rules and policies in place at the Arizona Financial Theatre. The following rules must be adhered to so that all visitors to the venue are able to enjoy a safe environment.

Prohibited items

The following items are prohibited at the Arizona Financial Theatre:

  • » Drugs, or drug paraphernalia, and any other types of illegal substances
  • » Outside food or drink
  • » Professional audio or video recording equipment (including tripods, detachable lenses, and zooms)
  • » Jewelry with spikes, or jewelry that could otherwise inflict harm
  • » Weapons of any kind, including guns, knives, pepper spray, or projectiles
  • » Replicas of weapons
  • » Video cameras, drones, selfie sticks, or GoPros 
  • » Laser pointers
  • » Unsealed liquids or gels
  • » Stuffed animals

The venue or security team may prohibit other items not on this list if they deem them to be a risk to the safety of patrons or performers.

Bag policy

Bags of up to 12” x 6” x 12” are allowed into the venue. All bags will be searched prior to entering and to speed the security process up, you are recommended to bring clear bags. Bags that are not clear are subject to additional checks. 

Smoking policy

The Arizona Financial Theater operates a no smoking policy, so smoking of any form is not permitted inside the venue. For some events, there are designated smoking areas outside the building.

Accessibility

The venue has accessible entrances, seating and restrooms. Wheelchair seating is available within all seating levels and accessible parking is also available (see the parking section below for further details).

Any patrons who require hearing assistance can request Assisted Listening Devices from guest services, which is located in the east lobby. This service is provided through Listen Everywhere technology and patrons can use their own mobile device and headphones. Alternatively, receivers are available from guest services.

Interpreter/ASL services can be requested for events and requests should be submitted at least 7 days prior to the day of the event.

Mobility storage is available for wheelchairs and other mobility devices, which can be arranged through guest services.

Service animals

Service animals that meet the ADA definition for service animals are permitted entry to support guests with disabilities. The service animal must be under the control of the handler at all times. Any disruptive behavior may result in the animal being denied access.

Camera policy

Non-professional cameras are generally allowed to be used in the Arizona Financial Theatre but the camera policy for some events may prohibit use of cameras. Flash photography, professional cameras, and video-recording equipment is strictly prohibited.

Weather policy

The Arizona Financial Amphitheater is a fully enclosed, indoor venue so events are not affected by adverse weather. The venue has air conditioning to provide a comfortable environment for patrons on days where there are hot outdoor temperatures.

Concessions

There is a good selection of concessions available at the Arizona Financial Theatre, including wine, beer, and cocktails. Food options include burgers, tacos, and a range of other snacks. At some events, celebrity food concepts are served up such as the Volt Burger by the Voltaggio Brothers. ID is required for purchasing alcoholic beverages.

Payment methods

The venue is primarily cashless. Points of sale accept credit, debit, and mobile pay such as Apple Pay. Cash to card conversion is available if required. You can find this service at the upgrade podium.

Mobile entry

Events at the Arizona Financial Theatre are mobile entry, so you will need to download your tickets prior to your visit to ensure entry. The tickets on your mobile device will be scanned at the entrance. If you have any issues on the day of your event, visit the box office for assistance.

Medication policy

If you require prescribed medication during an event, ensure that the medication is in the original container with the name displayed. Photo ID will be required to check that the medication has been prescribed to the person on the ID. Only the amount that is required for the duration of the event will be allowed into the venue.

Children’s policy

Everyone must purchase a ticket – infants are not exempt from ticketing.

Ticket Policies:
For ticket policies and guarantees please read the Arizona Federal Theatre Tickets page.